Standards

Logiciel Cube's Quality Management System permeates all the business activities at the company. Our Quality Management System is the key factor for achieving strateg goals that include

  • Making Logiciel Cube’s services attractive to potential clients
  • Staying competitive in international markets
  • Focusing on promising technology areas and vertical industries to increase market share and grow revenues
  • Optimizing the organizational structure and human resource management
  • Establishing efficient production, sales and human resource processes
The most important feature of Logiciel Cube's Quality Management System is its customer centric nature. It manifests itself in the following principles that we adhere in our day-to-day activity
  
 
  • Establishing sourcing relationships with clients based on trust
  • Managing client expectations for sourcing
  • Ensuring a positive client experience during face-to-face and remote interactions
  • Managing multi-cultural differences
  • Protecting clients' intellectual property
  • Capturing and transitioning knowledge gained from different sourcing contexts
  • Measuring and monitoring service performance, client satisfaction, and employee satisfaction
  • Implementing practices to translate implicit and explicit requirements into deliverables of defined and desired quality
  • Ensuring client's access to service design, deployment, and delivery for the purposes on controlling, managing and reporting
Quality Management System of Logiciel Cube covers practically all the business activities of the Company. Quality Management System is considered by Logiciel Cube as one of key factors for strategic goals achieving:
  • To make Logiciel Cube’s services attractive to potential Clients;
  • To become competitive in international markets;
  • To focus on perspective technology areas and vertical industries to increase market
  • share and revenues;
  • To optimize organizational structure and people management;
  • Establish effective engineering, sales and HR processes.

On of the most important features of Logiciel Cube Quality Management System is Customer Focus:

  
 
  • Establishing sourcing relationships with clients based on trust;
  • Managing client expectations for sourcing;
  • Ensuring a positive client experience during face-to-face and remote interactions;
  • Managing multi-cultural differences;
  • Ensuring the confidentiality of clients intellectual property;
  • Capturing and transitioning knowledge gained from different sourcing contexts;
  • Measuring service performance, client satisfaction, and employee satisfaction;
  • Implementing practices to translate implicit and explicit requirements into deliverables of defined and desired quality;
  • Insuring Client visibility into service design, deployment, and delivery for the purposes on controlling, managing and reporting